Terms and Conditions

Please read these terms and conditions before accessing read.enago.com

This page states the "Terms of Use" under which you (“you”) may use read.enago.com, which is an interactive on-line service operated by Crimson AI Pvt. Ltd. (“us”), consisting of information services and provided by us and other third parties (the “Site”). These Terms of Use include the read.enago.com Privacy Policy (as it may be amended from time to time by us) and form a binding agreement between you and us. Your access to or use of the Site indicates your acceptance of these Terms of Use.

Acceptable Use

The Site is designed to improve the productivity of academic researchers by providing them with the right research resources at the right time, thereby boosting up their literature review and research contribution. When you become a member of the Site, you may start drafting your projects on the Site’s scratch pad (“Project Pages”) and Enago Read resources - both materials and human that help you to further develop the project. You may attach resources to your Project Pages for future reference. By default your project draft will be private. This means that no other user of the Site, having similar project pages or otherwise, can see your draft content. You may wish to make your project Page public which would mean that other users on the Site, who have related project pages, can: (i) access your Enago Read profile, (ii) read your content, (iii) comment on your content, (iv) send request to you for "peer discussion." You may wish to open your project page for collaboration in which case other users on the Site can send request to you for “collaboration”. You may wish to accept other user request for peer discussion or collaboration or you may ignore. You may also want to mentor other users on the Site by choosing your “domain of expertise” in “My Accounts” page on the Site. In case you have chosen to mentor then other users having related projects may send you request for “mentorship” which you may accept or may ignore.

Your creation of Project Pages and your contribution, use and disclosure of the materials you post or share with your network, either as multicast or as chat conversation, is subject to these Terms of Use. No other use of the Site or the Project Pages is intended or allowed.

Posting Rules

Any materials you post to the Project Pages (your “Projects” or your “comments” or your “chat conversation”) may not contain:

• URLs or links to web sites that compete with us
• Copyrighted material (unless you own the copyright or have the owner's permission to post the copyrighted material or otherwise have the right to post them)
• Trade secrets (unless you own them or have the owner's permission to post them or otherwise have the right to post them)
• Material that infringes on or misappropriates any other intellectual property rights, or violates the privacy or publicity rights of others.
• Anything that is sexually explicit, obscene, libelous, defamatory, threatening, harassing, abusive, or hateful.
• Anything that is embarrassing or offensive to another person or entity.

You may not use your Materials to:

• Impersonate another person, living or dead;
• Post false, inaccurate or misleading information.
• Post advertisements or solicitations of business requiring a monetary investment (including, but not limited to, franchises, "club memberships," distributorships, or payment to obtain job listings)
• Post chain letters or pyramid schemes
• Post notices, commercial or otherwise or violate the law or encourage others to violate the law.

Materials that encourage our users to "email for more details" are not permitted. Materials from any third party charging a fee are not permitted.

We are under no obligation to monitor the materials posted on the Project Pages by users, but we may monitor materials at random. Any materials we find in our discretion to violate our Terms of Use may be removed.

Conduct Rules

You may not respond to postings by other users in any manner or for any purpose other than that which is expected. Communications that constitute advertising are prohibited.

You may not send (or encourage or help others to send) unsolicited commercial email to our users.

You may not delete or revise any material posted by any other person or entity, except as agreed among members collaborating on the same Project Pages.

Any conduct by a user that in our sole discretion restricts or inhibits any other user from using or enjoying the Project Pages is prohibited.

We are under no obligation to monitor the conduct of our users, but we may investigate and respond when violations are reported. Report inappropriate postings or conduct to sales@read.enago.com

Security Rules

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation:

• Accessing data not intended for such user or logging into a server or account that the user is not authorized to access.
• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
• Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Project Pages, overloading, "flooding", "mail bombing" or "crashing".
• Sending unsolicited email, including promotions and/or advertising of products or services; (E) forging any TCP/IP packet header or any part of the header information in any e-mail or Project Pages posting.

Violation of these Security Rules may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Responsibility

You agree that you are solely responsible for the content of any material you post to the Site and any consequences arising from such posting. Your use of the Site is a privilege. We assume no responsibility for materials posted by our users or any other actions, conduct or omissions of our users. We act as a service provider for users to distribute and publish their materials. We do not undertake responsibility for screening or monitoring our users’ materials. If we are notified by a user that any materials on the Site violate these Terms of Use, we may investigate and determine in good faith whether we agree with such allegation, in which case we may remove or request the removal of user materials. We are not required to make any such investigation or to remove any user materials, and we will not be liable to any user for taking or not taking such actions. We may at any time take any action with regard to user materials that we deem in our sole discretion to be necessary or appropriate.

Third Party Policies

If you choose to use Copilot on Enago Read, it is essential to adhere to all OpenAI Policies, including, but not restricted to, their Content Policy, Terms of use, and Community Guidelines. Violation of any of these policies through the use of Enago Read features is strictly prohibited.

Our Rights In Our Intellectual Property Reserved

Except as expressly stated in these Terms of Use and except for Materials that members contribute to Project Pages, we reserve all our rights to all materials on the Site, including, without limitation, written content, graphical and design elements (including the Site’ “look and feel”), and service marks and trademarks. You may not sell, transfer or assign any products or services or your rights to any products or services provided by us to any third party without our express written authorization. You may not copy, modify, alter, or excerpt (or encourage or help others to copy, modify, alter, or excerpt) the Site materials. You may not use (or encourage or help others to use) the Site for any purpose or in any manner that is prohibited by these Terms of Use or by applicable law. You acknowledge and agree that these Terms of Use in no way convey any right, title or interest to you, or alter your right, title or interest, in any materials on the Site, including, without limitation, any statutory or common law copyright, patent or other intellectual property right in such materials.

Trade Secrets and Confidentiality

In some cases a Site member who initiates Project Pages (“Project Pages Creator”) will designates at creation that access to Project Pages be restricted to invited members ( “Private Project Pages”).

You acknowledge that all Materials contributed by any Project Pages Member to a Private Project Pages are trade secrets owned by all the Project Pages Members jointly. To the extent that any component of such Materials may not be deemed a trade secret under applicable law, such component shall be deemed nonetheless Confidential Info and subject to the confidentiality provisions of these Terms of Use.

You must not disclose trade secrets or Confidential Info to any other person. You must also take all reasonable precautions to prevent any trade secrets or Confidential Info from being acquired or learned by any person who is not a Project Pages Member in the applicable Private Project Pages; this restrictions means that you may not copy, place or use any trade secret or Confidential Info in a way that might reasonably foreseeably lead to any person who is not a Project Pages Member in the applicable Private Project Pages learning or acquiring any of such trade secrets or Confidential Info. Each Project Pages Member in a Private Project Pages shall be a third-party beneficiary of the confidentiality provisions in this Section 4, which means that any Project Pages Member in a Private Project Pages may enforce such confidentiality obligations against any other Project Pages Member in that Private Project Pages, including by means of, but not limited to, a lawsuit

• Two years from the date that the Private Project Pages was created by its Founding Member
• The written waiver by the Project Pages Founder of the nondisclosure obligation of all Project Pages Members, or
• All the Project Pages Members enter into an agreement among themselves that provides for different treatment of trade secrets and Confidential Info.

Disclaimer

We use commercially reasonable efforts to keep the Site available twenty-four hours a day, seven days a week, subject to scheduled downtime for maintenance purposes. We attempt to schedule downtime at times that minimize the impact to users. Due to causes outside of our control, including conditions on the Internet and the services of our and your Internet service providers, we can make no guarantees that any user will be able to access the Site at all times. We implement industry standard measures to protect against service failures, but we shall not be liable to you for inaccessibility to the Site due to causes outside of our control.

We make no representations or warranties whatsoever regarding the Site and any materials on the Site. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS OF SERVICE OR ELSEWHERE, THE SITE IS PROVIDED ON AN “AS IS” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY OF NON-INFRINGEMENT AND ANY IMPLIED WARRANTY OF MERCHANTABILITY. WE MAKE NO WARRANTY ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE SITE. WE MAKE NO WARRANTY THAT THE SITE’S SERVICE WILL BE UNINTERRUPTED, THE SITE’S FUNCTIONS SHALL BE ERROR-FREE OR, THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Your use of the Site, the Internet, any materials you post or access via our Site and your conduct online or offline are at your own risk.

The intellectual property rights of Project Pages Members in Materials posted to a Project Pages are not intended to be affected by these Terms of Use. We do not guaranty that you will receive, or be able to enforce, any intellectual property rights in any or all jurisdictions. We do not guaranty that your exercise of any rights does not infringe the rights of any other party. We shall not enforce, or participate in the enforcement of, any such rights against any parties, including our other Members. We also do not guaranty that Project Pages Members will comply with the confidentiality provisions in these Terms of Use. We shall not enforce, or participate in the enforcement of, any rights to confidentiality against any parties, including our other Members.

Nothing in these Terms of Use or placed on the Site by us shall be deemed legal, accounting, or securities advice.

Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site. You are responsible to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content

Further, we explicitly disclaim any responsibility for the accuracy, content or availability of information found on a site that links to or from the Site (a "third-party site"). We may offer links to, or incorporate into the Site, third-party sites that offer various products and/or services. We cannot ensure that users will be satisfied with any products or services that are purchased from such a third-party site, since such sites are owned and operated by independent retailers. We do not endorse any of such products or services, nor have we taken any steps to confirm the accuracy or reliability of any of the information contained in any third party sites. We do not make any representations or warranties as to the security of any information (including credit card and other personal information) users might be requested to give a third-party site. We strongly encourage users to make their own investigation of third-party sites before proceeding with any transaction with such third parties.

We do not endorse, and nothing on the Site shall be deemed to be an endorsement, representation or warranty of, any third party, whether in relation to such third party’s products, services, websites, experience or background or otherwise. We do not make any representations or warranties with regard to any materials posted by our members.

We shall not access or disclose the Materials posted to a Private Project Pages, except to the extent necessary for us to enforce these Terms of Use or operate the Site, when required by law, or where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process served on us. We may also disclose such materials in cooperation with a law enforcement request. In any event, except for such enforcement and operation, we shall make no other use, and we shall insure that our personnel make no other use, of any Material posted to a Private Project Pages.

Fair use policy

A Fair Use Policy, limiting the total monthly usage of Copilot to 75,000 words(equivalent to 1,00,000 worth of Open AI tokens) is applicable on Premium with Copilot plan and total literature storage to 250 pdf files is applicable on Premium and Premium with Copilot plans. A token translates to roughly ¾ of a word, so 100 tokens ~= 75 words (in languages with non Latin alphabets like Greek, Arabic, Chinese, etc. words and characters produce more tokens). Processed words are tokenized inputs (e.g. an article and prompt) and outputs (e.g. a summary). You can calculate the number of tokens in a sentence using OpenAI's Tokenizer .
The limits may change in the future. Any changes will be disclosed in the terms.

Copyrights and Copyright Agent

We respect the intellectual property of others, and we ask you to do the same. If you are a copyright owner or an owner’s agent and find content on our website that infringes upon your copyrights, you may submit a notification to us under the Indian Copyright (Amendment) Act 2012.

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.

Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail.

A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Indemnification

You shall indemnify and defend us, and our officers, employees and consultants against any costs, expenses (including reasonable attorneys' fees whether arising out of a third-party claim or in enforcing this indemnification), claims, judgments, settlements and damages (including all damages awarded to third parties payable by us, but in all cases only our direct damages) arising out of, or related to, your use of the Site, any Materials posted by you to the Site or provided to other users by you, including, but not limited to, any claim that such Materials infringe the intellectual property rights of any person, or any violation of these Terms of Use.

Limitation of Liability

NEITHER WE, NOR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, WILL BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES (“NONDIRECT DAMAGES”), OF ANY CHARACTER, WHETHER IN AN ACTION IN CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE LIABILITY OF US AND ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS TO YOU OR TO ANY OTHER PERSON FOR DIRECT DAMAGES SHALL BE LIMITED TO THE GREATER OF US$100 OR THE FEES PAID BY YOU FOR OUR SERVICES DURING THE 12 MONTHS PRECEDING THE EVENTS THAT GIVE RISE TO YOUR FIRST CLAIM AGAINST US FOR DAMAGES.

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR NON-DIRECT DAMAGES, THE LIMITATIONS IN PARAGRAPH (1) ABOVE MAY NOT APPLY TO YOU, BUT IN SUCH CASE, THE LIMITATIONS IN PARAGRAPH (2) SHALL APPLY TO BOTH DIRECT AND NON-DIRECT DAMAGES.

Governing Law and Jurisdiction/Waiver of Jury Trial

These Terms are governed by and to be construed in accordance with the Indian law. Any disputes shall be subject to the exclusive jurisdiction of Mumbai courts.

Notices

You shall send notices to us by mail or by email to our contact information listed below and addressed to the attention of LEGAL. Notices to you will be sent by mail or by email to the addresses you provide when registering. Notices shall be deemed given on the day actually received by recipient, if received as provided in this paragraph before 5pm on a business day in the recipient’s location. Notices received after 5pm or on a non-business day shall be deemed received on the next business day.

Amendment

We may change these Terms of Use, including the Privacy Policy, at any time. We will post notification of changes on the Site and e-mail them to registered users. Your continued use of the Site after the posting on the Site of any changes (whether or not you have also received notice by email) indicates your acceptance of such changes.

Savings Clause

In any jurisdiction where any of these Terms of Use cannot be enforced, including any rights in intellectual property, these Terms of Use shall be construed in such jurisdiction in all respects as if such unenforceable provision were omitted. Also in such jurisdiction there shall be added automatically as a part of these Terms of Use an enforceable provision that is as similar to such unenforceable provision as may be possible.

General

We and you are solely independent contractors of each other. Neither party shall be deemed in default for failure to comply with any provision hereof, if such failure results from acts or events beyond its reasonable control, other than payment of money. If any provision of these Terms of Use is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby. We are not obligated to enforce these Terms of Use, but no failure to enforce any of these Terms of Use, even if repeated and continuing for a prolonged period, shall constitute a waiver of any of these Terms of Use, which may be done only by a written agreement properly signed on our behalf. All provisions of these Terms of Use, except provisions that grant you access to or use of the Site, shall survive the termination of the agreement between us and you. These Terms of Use shall be binding upon the parties, their legal representatives, successors and permitted assigns, but may not be assigned by you. Except as may be expressly stated in any other written agreement between you and us, these Terms of Use, including the Privacy Policy, (as amended from time to time by us as provided in these Terms of Use) contain the entire understanding between you and us and supersede any prior agreement between you and us, whether written oral.

Subscriptions

We offer 3 subscription plans: Basic, Premium, and Premium with Copilot. By default when you sign up on Enago Read, you will be assigned a free basic plan. Available Subscriptions and their pricing is available here: .

Billing cycle

Subscriptions are available with both monthly and annual billing cycles on a prepaid basis. By selecting a subscription plan, you agree to be billed on a recurring basis (auto-renewal) for the chosen billing cycle. At the beginning of each billing cycle, you will be automatically charged the applicable subscription fee. For monthly subscriptions, this charge will occur on the same day each month as the initial subscription date. For annual subscriptions, the charge will occur on the anniversary of your subscription's start date.

Auto-Renewal

You agree that at the end of each monthly and yearly billing cycle, your Subscription will automatically renew and your payment method for such Subscription will automatically be charged for each new subscription period for the fees applicable to that Billing Cycle. New Subscription will be under the same conditions as the prior Billing Cycle unless you cancel it or Enago Read cancels it. You have the freedom to cancel Auto-renewal at any time through the Manage subscription under subscription tab within your Enago Read account profile.Upon cancellation, the paid features associated with your subscribed plan will remain accessible to you until the expiration date of your current billing cycle. Following the expiration of your subscription, you will no longer be charged, and your access will revert to the offerings of our basic plan.

Plan upgrade

If you choose to upgrade from your current plan to any of the available paid plans, the new plan will take effect immediately. Your billing cycle for the new plan will commence on the same day as the upgrade. An additional prorated amount will be charged for the upgrade, and you will gain access to the enhanced offerings associated with the new plan.

The prorated calculation is as follows:

Plan upgrade cost equals = New plan cost - (Per day cost of your old plan * Number of remaining days in your current billing cycle)

Please be aware that downgrading from a higher-tier plan to a lower-tier plan is not permitted. Once you have upgraded, the change is effective, and you will get access to the upgraded features immediately.

Subscription cancellation

If you wish to discontinue your paid subscription, you have the freedom to cancel it at any time through the Manage subscription under subscription tab within your Enago Read account profile. Upon cancellation, the paid features associated with your subscribed plan will remain accessible to you until the expiration date of your current billing cycle. Following the expiration of your subscription, you will no longer be charged, and your access will revert to the offerings of our basic plan.

Payment method

A valid payment method, including a credit card, is required to process the payment for your Subscription. You must provide Enago Read with accurate billing information. Payment via invoice is also supported for third-party payment and bulk purchase of individual licenses. By submitting payment information, you authorize us to charge your account for the Services using that payment method on a recurring basis unless otherwise specified. We use Stripe service to process payments via Visa, Master, and American Express credit/debit cards. By subscribing to you allow us to pass your payment details to Stripe for secure payments. Refer to stripe's Terms & Conditions here.

Refund Policy

Refunds are not allowed for purchased subscriptions. Once you purchase a subscription, you can cancel it whenever you wish to avoid getting charged for the renewal of the subscription. When you cancel your subscription, the subscription continues till the end of the period you purchased it for.
You can move from a shorter subscription period to a longer subscription period (for example, monthly to yearly Enago Read subscription); in such cases, the amount to be paid by you for the new subscription will be adjusted to subtract the remaining amount of the current subscription. You can cancel your subscription from your account settings. For any support, just email us at support@read.enago.com

Subscription fees and fee changes:

Enago Read at its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Your continued use of the Service after the Subscription fee change constitutes your agreement to pay the modified Subscription fee amount for future use.

Effective Date: November 29th, 2023.